| 18 November 2009 (Day 1) |
| 8.00 - 9.00 |
Registration |
| 9.00 - 9.15 |
Welcome by Dato' Dr Jacob Thomas, President APHM |
| 9.15 - 9.45 |
Keynote Address, Official Opening.
- YB Tan Sri Nor Mohamed Yakcop
Minister at the Prime Minister Department |
| 9.45 - 10.15 |
|
| 10.15 - 10.45 |
Coffee Break |
| 10.45 - 11.15 |
Future of Healthcare Travel Industry in Malaysia
- Dato' Ooi Say Chuan, CEO Malaysia Healthcare Travel Council
[Download PPT - 2MB] |
| 11.15 - 12.00 |
Quality and Medical Ethics in Malaysia
- Dato' Dr Ravindran Jegasothy, Hospital Kuala Lumpur
[Download PPT - 29MB] |
| 12.00 - 12.45 |
Quality Measurement Beyond Borders: International Collaboration for Identifying and Benchmarking Clinical System of Care.
- Sharon Kleefield, Harvard Medical School
[Download PPT - 1.9MB]
|
| 12.45 - 1.30 |
Malpractice Risks of Healthcare Travel.
- Raja Eileen Soraya, Raja Darryl & Loh Advocates & Solicitors
[Download PPT - 198KB]
|
| 1.30 - 2.30 |
Lunch |
| 2.30 - 3.15 |
Successful Online Marketing Strategies.
- Ruben Toral, CEO Mednet Asia Ltd
[Download PPT - 2.7MB] |
| 3.15 - 4.00 |
Incorporating Wellness and Spa services into strategies for health travel.
- Datin Ramona Suleiman, President, Association of Malaysian Spas
[Download PPT - 1.5MB] |
| 4.00 - 4.30 |
Tea Break |
| 4.30 - 5.30 |
Panel Session - Challenges and Successes in Healthcare Travel
- Perspective of Malaysian Hospitals.
Chairman - Dato' Teddric J. Mohr, Penang Adventist Hospitals
Members:-
- Amir Firdaus, Gleneagles Intan Medical Centre
- Timothy Chang, Mahkota Medical Centre
- Anwer Anis, Pantai Hospital Kuala Lumpur
- Andrew Burr, KPJ Healthcare Berhad
- Dr Junaidi Ismail, Prince Court Medical Centre
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| 19 November 2009 (Day 21) |
| 9.00 - 9.15 |
Recap of Day 1.
- Josef Woodman, CEO Healthy Travel Media |
| 9.15 - 10.45 |
International Branding of your Healthcare Facility.
- Dr Sanjiv Malik, President, Anand and Anand
|
| 10.45 - 11.15 |
Coffee Break |
| 11.15 -12.00 |
Medical Tourism in Thailand: challenges and successes.
- Dr Nipit Piravej, CCO, Bangkok Chain Hospital, Thailand
[Download PDF - 3.5MB] |
| 12.00 - 12.45 |
Medical Tourism in Singapore: challenges and successes.
- Dr Jason Yao, Director (Marketing) Raffles Hospital, Singapore
[Download PPT - 3MB] |
| 12.45 - 2.00 |
Lunch |
| 2.00 - 3.00 |
Participants' Networking session.
Facilitator : Ruben Toral, CEO Mednet Asia Ltd
[Download PPT - 578KB] |
| 3.00 - 3.45 |
Medical Tourism in the Philippines: challenges and successes.
- Joyce Alumno, Communication Consultant & International Marketing Strategist, Philippine Department of Tourism
[Download PDF - 80MB]
|
| 3.45 - 4.30 |
Establishing a Best-Practice International Patient Service Centre
- Josef Woodman, CEO Healthy Travel Media
[Download PPT - 7.3MB]
|
| 4.30 - 5.15 |
An overview of the ethical issues and dilemmas within medical travel - an Indian Perspective
- Dr Sanjiv Malik, President, Anand and Anand |
| 5.15 - 5.30 |
Wrap Up by Josef Woodman, CEO Healthy Travel Media. |
| 5.30 |
Coffee Break |
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